GDPR Compliance

Our Commitment to Data Protection

infraretur is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We process personal data lawfully, fairly, and transparently, and we respect your rights as a data subject.

Data Controller

infraretur acts as the data controller for personal information collected through this website and during course enrolment. We determine the purposes and means of processing your personal data.

Contact details for data protection enquiries:

infraretur
45 Chancery Lane
London WC2A 1JE
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process your personal data based on one or more of the following lawful bases:

• Consent: Where you have given clear consent for us to process your data for a specific purpose, such as receiving marketing communications.
• Contract: Where processing is necessary for the performance of a contract with you, such as course enrolment and delivery.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation.
• Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our services, provided these interests do not override your rights.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access
You have the right to request a copy of the personal information we hold about you. This is commonly known as a Subject Access Request.

Right to Rectification
You have the right to request that we correct any personal information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure
You have the right to request that we erase your personal data under certain conditions, such as when the data is no longer necessary for the purpose it was collected.

Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data under certain conditions.

Right to Object
You have the right to object to our processing of your personal data under certain conditions, particularly where we rely on legitimate interests as our lawful basis.

Right to Data Portability
You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. In certain circumstances, this period may be extended by two further months, and we will inform you if this applies.

There is no fee to exercise your rights, although we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

Data Security Measures

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Secure storage of physical records in locked facilities
• Password protection and access controls for electronic data
• Staff training on data protection and confidentiality
• Regular review of our data processing activities

Data Breach Procedures

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

Complaints

If you are not satisfied with how we handle your data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: ico.org.uk

Updates to This Information

We may update this GDPR information from time to time. Any updates will be posted on this page with an updated revision date.

Last updated: January 2024